No training, home or otherwise.

The ""reservationist specialist"" at the hotel we use must be new.  She told me A) I couldn't get one of my rooms a day earlier and B) let our call get disconnected.  Since I just had their Senior Sales Manager buy me lunch and kiss up to me *big time* because our contract is up for renewal, I know that I deserve a little better.  And indeed, after a quick email, I got better.

I don't know why people think they can be rude on the phone.  I am the image of professionalism while representing this company.  Politeness overkill.  What ever happened to having a little pride in your work and at least pretending you know what customer service means?  When I was at the hotel, said phone-girl was smiling and nodding and happy to meet me. Somehow because I wasn't standing in front of her it was, ""No, I can't do that."" ....silence....""Can you hold on?"" Click.  What the hell? 

I've done my best to teach my son, but I can't reach everybody.   Pass it on:  EXCUSE ME, PLEASE REMEMBER TO USE YOUR MANNERS.  THANK YOU.